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Cars > Forums > General Automotive > A company to stay away from

 

Forum: General Automotive

  • Topic: A company to stay away from
  • Started by Neil1958 Jun 3, 2014 at 1:48 pm
  • Last post by bobjob Jul 9, 2014 at 9:00 am
  • This topic has been viewed 621 times and has 4 replies
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Topic: A company to stay away from

Forums > General Automotive > A company to stay away from

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  1. #1 Jun 3, 2014 at 1:48 pm

    Neil1958’s Profile Photo
    Neil1958
    Total posts: 3
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    Second attempt:

    I have a truck being built at a reputable shop in Florida. It is getting close to being done, and one of the things that it needed was steps for the step side's. So, since the shop was having trouble finding them (it is a '54 GMC) I set out to find them. I am way better with searches and internet then with a wrench. So, I am happy to pay someone to finish the project that has been in progress since 1964.
    In any case, I found the steps and ordered them from this website:

    americanclassic

    I also ordered the nuts and bolts to hold them in place. Since I am in Iowa and the truck and shop are in Florida, I had them shipped to the shop. About a week later, I get a text from the shop that the steps are there, but there are no fasteners. Since I am the one that ordered them, I have to make the call to follow up on this.

    I call the company, and spend a few minutes explaining the situation. The lady that I am talking to then turns me over to the other guy, who says, "well they were on the packing list, so we shipped them, the shop probably stole them". I am not really sure I heard him correctly, so I continued to ask what was the next step, he replied "If I had opened the package and they were not there, then it would be different, but that all the body shops were thieves and so there was nothing that could be done". I said thank you I will never buy another thing from you and hung up.

    After I got off the phone it occurred to me that I had just been ripped off to the tune of $4.00 for the fasteners. Then had the company that stole my money, blame someone else (by the way they are doing about $50k worth of work on my truck) who I am not sure would even notice the $4.00 worth of parts.

    Bottom line, if you are looking for parts for your truck or car, don't shop here.

    Neil
     

     

  2. #2 Jun 13, 2014 at 9:05 am

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    Neil1958
    Total posts: 3
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    Update today 06/13/2014.

    I got a response from my email dated 06/02

    My response to them:
    Ok, so now we have 3 times you have blamed someone else. The owner of the shop is the one who opened the package in his office, not the shop. The project truck is one of about 50 or so that are in progress, he was not going to use the fasteners anyway, based on his assumption that the quality would not be up to his standards. I have no desire to ever do anything with your company again. I am sorry that I purchased the steps from you in the first place. I don't doubt that you "triple check everything" and that in all likelihood you probably even believe that you did put the parts in the box. But, I don't know you from Adam, I do know the owner at the shop, I trust him, you have not earned that privilege.
    With regards to recanting my story, that won't be happening, and now, I can include your third time of saying it was someone else's mistake/theft. Bottom line, I am out the $4.00 I spent for the fasteners, you effectively stole my money, and blamed someone else.

    Great customer service.


    from American Classic
    We have been swamped with work here and I was just following up as in almost every case, either the shop loses the parts or they are inside the bag with the plates.

    We have a triple-check system on every in-house order and we show that the screws were indeed put in the shipment. Your body shop most likely lost them and is trying to blame us for it.

    The choice for you is either to recant the story “on at least three websites” and we send you out another set, or we can just part ways and you can believe whatever you wish.

    Have a good day,
    American Classic



    from me:
    Sent: Thursday, June 12, 2014 7:16 PM
    To: Sales - Truck Parts
    Subject: RE: order number 1706939 or your name Neil E Scheuerlein and your zip code : 52405

    I told you when I called they weren't there. You called the shop where the work is being done THIEF'S, not once but twice. Not only will you never get more of my but, I posted the story on at least three websites. You lose over $4.00 worth of fasteners.

    On Jun 12, 2014 4:50 PM, "Sales - Truck Parts" <sales@americanclassictruckparts.com> wrote:
    Did you find the screws, etc., inside the plates?

    from me:
    Sent: Monday, June 02, 2014 6:25 PM
    To: sales@americanclassictruckparts.com
    Subject: order number 1706939 or your name Neil E Scheuerlein and your zip code : 52405

    Hello,
    The steps for my truck arrived the other day in Florida, only problem was there were no fasteners. What do you need from me to send the bolts, washers and nuts?
     

     

  3. #3 Jul 1, 2014 at 7:44 am

    bobjob’s Profile Photo
    bobjob
    Total posts: 46
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    .......... sarcastic image .. you say it is a reputable company .... the ones you got the parts from ?? Why would anybody try to rip YOU OFF ?? The ones that are working on your
    Truck in Florida should be supplying all the parts ... OR at least that's how I have have always seen it done ... I have been doing cars ,,trucks ,, motorcycles ,, and antique tractors all my life ... never lost any parts that a costumer brought in ...
    ALL parts that I supply is anywhere from a 10-120% mark-up .. not ripping anyone off ,, just the way it is ...... my time & out of pocket cash .........
    Ripping you off for pennies ???? NOT GOOD BUSINESS ..... if you can't get it resolved ,,, go to BETTER BUSINESS BUREAU ,,, of course they won't do dick ........
    If it's the place that's working on your truck ,,,, pay them for work done ,,(Be there in person )pick it up ,,, go somewhere that's reputable ,,, and have them finish it ... scratchchin image
     

     

    "drive em like you stole em ......you only have to be smarter than the junk you are working on ...."
  4. #4 Jul 4, 2014 at 12:23 am

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    Neil1958
    Total posts: 3
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    Ok, to make this a bit clearer, the company doing the work on the truck (the one in Florida) is an excellent company. They were having difficulty finding a specific part, the step pads for a GMC that I wanted. There fore they asked me to find what I wanted and order it. They are a reputable company, and I am very satisfied with all that they have done for me.

    The parts company "American Classic" on the other hand, when questioned about the missing fasteners stated that the shop must have stolen the parts in the first 30 seconds of the conversation. Then repeated it later in the conversation. In the email that they sent they again blamed the shop, though this time they softened it to "lost" instead of "stole".

    About delivering the parts in person, that will be a bit difficult, as I am in Iowa, and the shop is in Florida, and the parts came from Texas.

    You suggest going to the Better Business Bureau, have you ever actually done that? Assume you get the company to refund/replace the parts, do you think the BBB gives them a negative mark that will actually amount to anything? Nope, However it only takes a few minutes to post this on line, and perhaps someone else won't get screwed over by the company "American Classic".
     

     

  5. #5 Jul 9, 2014 at 9:00 am

    bobjob’s Profile Photo
    bobjob
    Total posts: 46
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    ok .... now I understand ....... the shop you got parts from has the problem with there shipping ...the steps are of good quality ??? And you are happy with them ??? ....just the fasteners they are having problems with ..... sounds like they have some sort of issues with there parts department. .... scratchchin image ........
     

     

    "drive em like you stole em ......you only have to be smarter than the junk you are working on ...."

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